Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business. To deliver a first-rate customer experience,
everyone must be on the same page.
We offer workshops for anyone who has customers.
No matter the size of your team.
Our customer service training programs, workshops and seminars can do everything from helping your organization establish a service strategy and behavioral standards to teaching your receptionist and other front-line employees how to effectively answer a phone, Yes! answer a phone.
Prospecting creates a steady flow of new customers. The key is learning how to identify those who fit your organization’s customer profile and hold the potential for becoming buyers. When you qualify the right prospects, you can build steady growth and avoid the ups and downs of sales.
Our Sales Prospecting Workshops will teach you and your sales team the entire process of searching for potential customers, clients, or buyers in order to develop a new business relationship.
Stress, pressure and anxiety can have a profound effect on individuals and teams in the workplace - impacting morale, health, productivity and performance. If left unaddressed stress can lead to more serious mental illness.
We work with leaders and their staff to better manage stress and performance in the workplace.
While the use of good business etiquette will not make up for technical knowledge in the workplace, bad manners and poor etiquette, can cost both employees and organizations they work for.
From email etiquette to training new employees, our professionalism and etiquette workshops will provide your employees with the tools they need to dress and act appropriately in the workplace: network, sell, and service clients; and communicate effectively using email and social media tools
Cross-cultural training (CCT), aims to develop the awareness, knowledge and skills needed to interact appropriately and effectively with Indigenous People, and should be considered an important element in every business plan.
For all sizes of businesses, organizations and institutions, cultural competence should be closely linked to mission statements, policies, organizational values and service delivery objectives.
Strong teamwork is key to success in any enterprise. An organization is only as good as its people and their ability to achieve common goals, solve problems collaboratively and communicate openly and effectively.
Our workshops offer a unique experience outside the business atmosphere. Conducted in our choice of location or on site at the workplace.
Our objective is to encourage and develop creativity, intuition, team building, collaboration, thinking outside the box and right brain activity.
Our workshops are customized to meet the needs of the client.
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